Privacy Policy

Effective Date: 22/08/25 Company: Cyberkida Digiera Private Limited (“Company,” “we,” “our,” or “us”) Product: DigitalHain (WhatsApp API Panel) Contact Email: hi@digitalhain.com 1. Introduction This Privacy Policy explains how we collect, use, disclose, and protect your information when you use DigitalHain, our WhatsApp API panel. By using our services, you consent to the practices described in this policy. 2. Information We Collect We may collect the following information: a. Account Information Name, email address, phone number, company details, and billing information provided during registration. b. Usage Data Logs of API requests, message records (metadata such as sender, recipient, timestamps), and platform usage patterns. c. Customer Data Information shared by your customers through WhatsApp messages processed by our API. We do not access or store message content beyond what is necessary for service delivery. d. Payment Information Transaction details when you pay for subscriptions or services. (We do not store credit/debit card details; payments are processed securely by third-party providers.) 3. How We Use Your Information We use collected information to: Provide and improve DigitalHain services. Authenticate users and secure accounts. Send service-related notifications and updates. Process payments and manage subscriptions. Monitor compliance with WhatsApp’s policies. Prevent fraud, abuse, or unauthorized use. 4. Data Sharing and Disclosure We do not sell or rent personal information. However, we may share data: With WhatsApp and Meta Platforms, Inc. to ensure compliance with their business policies. With trusted third-party service providers (e.g., hosting, payment gateways). If required by law, regulation, or government request. To protect the rights, safety, or property of the Company, our users, or the public. 5. Data Retention We retain data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Message metadata may be stored temporarily for delivery purposes. Upon termination of your account, associated data may be deleted as per our retention policy. 6. Security Measures We implement industry-standard security practices to protect your information, including: Encryption of data in transit. Secure servers and access controls. Regular monitoring for vulnerabilities. However, no system is 100% secure, and we cannot guarantee absolute protection. 7. Your Rights Depending on applicable laws, you may have rights to: Access, update, or delete your personal information. Restrict or object to certain data processing. Request a copy of your stored data. Withdraw consent for data processing. To exercise these rights, contact us at hi@digitalhain.com . 8. Third-Party Links and Integrations DigitalHain may integrate with third-party services (e.g., WhatsApp, payment gateways). We are not responsible for the privacy practices of these third parties. Please review their policies before use. 9. Children’s Privacy DigitalHain is not intended for individuals under the age of 18. We do not knowingly collect information from children. 10. Changes to Privacy Policy We may update this Privacy Policy at any time. The Company reserves the right to change or modify this policy without prior notice. Updates will be posted on this page, and continued use of DigitalHain constitutes acceptance of the revised policy. 11. Governing Law This Privacy Policy is governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts in Gurugram (HR). 12. Contact Information For privacy-related questions, requests, or complaints, please contact us: Email: hi@digitalhain.com Company: Cyberkida Digiera Private Limited