PRIVACY POLICY
DigitalHain — By Cyberkida Digiera Pvt. Ltd.
Effective Date: March 23, 2026
Website: https://digitalhain.com/
Contact: hi@cyberkida.com1. IntroductionWelcome to DigitalHain, a WhatsApp Business API SaaS platform operated by Cyberkida Digiera Pvt. Ltd. (hereinafter referred to as "DigitalHain", "we", "our", or "us"). We are committed to protecting the privacy and security of our users.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services, including our WhatsApp Business API integration and Facebook/Meta-connected features.By using DigitalHain, you agree to the collection and use of information as described herein. If you do not agree, please discontinue use of our services.2. Information We Collect2.1 Information You Provide Directly
Name, email address, phone number, and business details provided during registration.
Billing and payment information (processed securely via Razorpay).
Messages, media, and content you send or receive through our WhatsApp API integration.
Customer support communications and feedback.
2.2 Information from Meta / Facebook Login
When you connect your Facebook or Meta account, we collect:
Facebook User ID and public profile information.
WhatsApp Business Account (WABA) ID and associated phone numbers.
Business Manager ID and related permissions granted during authorization.
Access tokens required to operate the WhatsApp Business API on your behalf.
We only request permissions necessary for providing our services. We do not post to your Facebook profile or access personal messages outside of the WhatsApp API scope.2.3 Automatically Collected Information
IP address, browser type, operating system, and device identifiers.
Usage data including pages visited, features used, and session duration.
Log data such as API call records, timestamps, and error reports.
Cookies and similar tracking technologies (see Section 7).
3. How We Use Your Information
To create and manage your DigitalHain account and provide our core services.
To connect your WhatsApp Business Account via the Meta Business API.
To process and transmit WhatsApp messages on your behalf through the API.
To process billing and payments via Razorpay.
To communicate with you regarding service updates, support, and promotions.
To monitor and analyze usage for improving our platform.
To comply with legal obligations and enforce our Terms of Service.
To detect, prevent, and respond to fraud, abuse, or security incidents.
4. WhatsApp & Meta Platform DataAs a Meta Tech Provider operating through the WhatsApp Business Platform, we adhere to Meta's Platform Terms and WhatsApp Business Policy:
Message content is processed solely to deliver the service and is not used for advertising or sold to third parties.
We store WhatsApp message logs only as required for service delivery and support.
User data obtained via Meta APIs is used exclusively within the scope of permissions granted by you.
We do not use Meta Platform Data to train AI or ML models.
You may revoke our access to your Meta/WhatsApp Business account at any time via your Facebook Business Settings.
5. Sharing of InformationWe do not sell, rent, or trade your personal information. We may share data only in these circumstances:5.1 Payment Processing
Payment data is shared with Razorpay solely to process transactions. Razorpay's use of your data is governed by Razorpay's Privacy Policy.5.2 Meta / Facebook
To enable WhatsApp Business API functionality, certain data is shared with Meta Platforms, Inc. as required by the Meta Business API framework.5.3 Legal Requirements
We may disclose information if required by law, court order, or to protect the rights and safety of DigitalHain, our users, or others.5.4 Business Transfers
In the event of a merger or acquisition, user data may be transferred with appropriate notice.6. Legal Basis for Processing
Contract Performance: To provide the services you have subscribed to.
Legitimate Interests: To improve our services, prevent fraud, and ensure security.
Legal Obligation: To comply with the Indian Information Technology Act, 2000 and its amendments.
Consent: For cookies and marketing communications where required.
7. CookiesWe use cookies to:
Maintain your login session and preferences.
Analyze platform usage and performance.
Support OAuth authentication flows.
You can manage cookie preferences through your browser settings.8. Data Retention
Account data: Retained for the duration of your subscription and up to 90 days after deletion.
WhatsApp message logs: Retained for up to 180 days.
API access tokens: Stored only while active; invalidated upon disconnection.
You may request deletion at any time by emailing hi@cyberkida.com.
9. Data Security
TLS/SSL encryption for all data in transit.
Encrypted storage for sensitive credentials and access tokens.
Role-based access controls and regular security audits.
Hostinger server-level firewall and DDoS protection.
10. Your Rights
Access: Request a copy of your personal data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data.
Portability: Request your data in a machine-readable format.
Withdraw Consent: Revoke consent at any time.
To exercise these rights, email hi@cyberkida.com. We respond within 30 days.11. Third-Party LinksOur platform integrates third-party services including Meta/Facebook and Razorpay. We are not responsible for their privacy practices. Please review their respective privacy policies.12. Children's PrivacyDigitalHain is not intended for users under 18. We do not knowingly collect data from minors. Contact hi@cyberkida.com if you believe a minor has provided us data.13. Changes to This PolicyWe may update this policy at any time. Changes will be posted here with an updated effective date. Significant changes will be notified via email.
14. Contact
Cyberkida Digiera Pvt. Ltd.
Operating as: DigitalHain
Website: https://digitalhain.com/
Email: hi@cyberkida.com©
2026 Cyberkida Digiera Pvt. Ltd. | DigitalHain. All rights reserved.